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Servicers for Federal Direct Loans
The US Department of Education has contracted with servicing companies to handle your Federal Direct Loans. The designated servicing company will send you emails and letters containing contact information, how to set up on-line access, and important information about your loans.
IT IS EXTREMELY IMPORTANT THAT YOU KNOW WHICH COMPANY IS SERVICING YOUR LOAN. This information is available through the National Student Loan Data System (NSLDS) once your loan has disbursed. To access the NSDLS data, you need your social security number and your Federal PIN (used to complete the FAFSA).
If you have difficulty finding your servicer, call the Federal Student Aid Research and Customer Care Center at 800-433-7327.
Keep all communications from your loan servicer and be sure to update your permanent address and contact information if it changes while you are enrolled and afterward.