Van Wylen Library online chat policy

It is the intent of the Van Wylen Library online chat policy to inform you of the information that may be collected during a chat session.

Van Wylen Library uses library h3lp software for chat sessions. The information collected includes the complete conversation between you and a librarian as well as any documentation that is sent to you during the transaction. Your IP address, name and e-mail may also be recorded depending on the chat method you have selected.

Van Wylen Library saves a copy of each complete transaction in order to assist with follow-up inquires as well as to collect chat usage statistics.

If you wish to have your chat record deleted, please e-mail your request along with the date and time of your chat to bishop@hope.edu.