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Glossary of Terms

Areas of focus	Camaraderie, Credibility, Fairness, Pride, Respect; Hope Specific Items • Camaraderie: Measures employees' sense of enjoyment in the workplace • Credibility: Measures extent to which employees see management as credible • Fairness: Measures extent employees feel that management practices are fair • Pride: Measures employees’ sense of pride in their work • Respect: Measures extent to which employees feel respected by management • Hope Specific: Measures items specific to Hope College culture
Business/Company	Organizational Level: Hope College Workgroup Level: Department
Customers	Students
Creative Dining Services (CDS)	Employees are individuals who work for CDS in student dining, catering and the Haworth Hotel & Conference Center
Deans Council	The Deans Council consists of the leaders of the academic program. Members are provost, academic division deans, dean of libraries, dean for academic services, associate dean for research and scholarship, and associate dean for teaching and learning.
Executives	Organizational Level: President, provost, and vice presidents Workgroup Level: Deans Council for academic programs; vice-presidents, associate deans, program directors, department heads for staff in non-academic programs
Faculty	Employees whose primary responsibility is teaching
Management	Organizational Level: President, provost, and vice presidents Workgroup Level: • Department Chair: Dean • Faculty: Department chair • Staff and CDS: The person who completes your performance evaluation • Split appointment: Select person of primary responsibility
Organization	Hope College as the institution as a whole
Organization Management	The president, provost and vice presidents
Staff	Employees whose primary responsibilities are in non-teaching roles "Mid-level department head or supervisor" refers to associate deans (non-academic), department directors, program directors, team leads and other staff with employees who report to them "Non-supervisor" refers to staff who do not have anyone reporting directly to them
Work group	Your department or the people with whom you work closely with day to day. Usually this will be the direct team you work with.
Workgroup Management	• Department Chair: Dean • Faculty: Department chair • Staff and CDS: The person who completes your performance evaluation • Split appointment: Select person of primary responsibility