Challenges to Library Resources

Despite the quality of the selection process, occasional objections to library materials, displays or programs may be made.

• All complaints to staff members shall be reported to the Dean of Libraries, whether received by telephone, letter, or in personal conversation.
• The director shall contact the complainant to discuss the complaint and attempt to resolve it informally by explaining the philosophy and goals of the library and the nature of the materials selection process.
• If the complaint is not resolved informally, the complainant shall be supplied with written information on the library’s instructional goals and objectives, on the materials selection policy, and on the procedure for handling objections. This will include a printed form which must be completed and returned before further consideration will be given to the complaint.
• If the formal request for reconsideration has not been received by the director within two weeks, it shall be considered closed. If the request is returned, the reasons for selection of the specific work shall be re-established by the appropriate library staff.
• Questioned materials shall remain on the shelves or display pending a final decision.
• The library director, having received a completed objection form, will bring the issue before the bi-weekly meeting of the college librarians for their advice.
• The library director shall notify the complainant of the decision in writing.
• If the complainant is still not satisfied, he or she may ask the library director to present an appeal to the Library Committee, which shall make a final determination of the issue.

See the Challenge Form for Challenges to Library Resources.

(Last revised October 2020.)