We understand that managing the cost of education is a challenge for most families.
Refunds on Room, Board and Fees
Last month, we announced that students will receive a credit on their student accounts for the portion of their room and board (meal plan) unused due to Hope’s shift to remote courses. Since then, you’ve had some questions about that process. Thank you for your patience! We hope these details help:
- All credits will be applied directly to the Hope College student account. Credits will be processed and applied to the student’s account by Thursday, April 9.
- Credits will first be applied to any outstanding charge. Any remaining credit balance (excluding self-funded Dining Dollars) will be refunded Friday, April 17.
- Refunds to the student will be issued via an Electronic Funds Transfer (EFT) to the bank information on record. If EFT information is not known, a check will be mailed to the permanent address of the student. (If you have a PLUS Loan on your account, please see below.)
- If funds from a PLUS Loan are on the student’s account, the refund will be issued by check to the borrower, per federal guidelines. Any remaining balance will be issued to the student via an EFT to the bank information on record. If EFT information is not known, a check will be mailed to the permanent address of the student.
Room: Students in campus housing will receive a credit of up to 37.5% of their current Spring 2020 charge. This amount is based on the percentage of weeks remaining in the semester upon the shift to remote classes.
- Students who left for spring break and did not return to live in campus housing are eligible for the full 37.5% refund.
- Students who did return from spring break, lived in their campus housing and later left campus will receive a credit for the actual unused portion of their housing. This will be based on a weekly basis.
Board (Meal Plan): Students who were on a meal plan will receive a credit of up to 37.5% of their current Spring 2020 charge. This amount is based on the percentage of weeks remaining in the semester upon the shift to remote classes.
- Students who left for spring break and did not return to campus are eligible for the full 37.5% refund.
- Students who lived in campus housing during or after spring break but have since left will receive a credit for the unused portion of the meal plan after they left, based on a weekly basis.
- Students who are currently in campus housing with an active meal plan will not receive a credit.
- Dining Dollars: There are two types of Dining Dollars:
>> Dining Dollars provided as part of a meal plan are included in the pro-rated meal plan refund.
>> Dining Dollars paid directly to a dining card will be retained. The Dollars will remain on the dining card and will be available for use upon return to campus. Seniors and other students who will not be returning to campus in future semesters will receive a refund.
- 7+ Meal Plan Additional Benefits
>> Bookstore vouchers: The deadline for your spring semester bookstore voucher will be extended through December 31, 2020.
>> Haworth Inn vouchers: The Haworth Inn is currently under renovation. Due to the renovation, the vouchers already issued are valid through December 31, 2020.
Activity and Service Fee: With the support of Student Congress, which receives funds from the Activity and Service
Fee, students will receive a $35 refund from this fee. Several services that are funded
by this fee are still being offered and used.
Parking Fees: Parking fees will be refunded on a pro-rated basis as follows:
- Students who hold an annual permit will receive a $70 credit.
- Students who hold a spring semester permit will receive a $70 credit.
- Students who hold an annual commuter permit will receive a $24 credit.
Hope has set up a program that offers an affordable, convenient payment option for meeting college costs.
- Billing Statement (e-Bill)
e-bill is a service where students and other trusted, authorized persons (e.g., parents) can access student account information online.
If you're a student, log in to plus.hope.edu to access your account under "Online Bill and Payment." Set up parents or other individuals as authorized users in "Parent PINS" section. Authorized users will be given a username and password to log in to view student account information online. Authorized users will have access to view bills, make payments and enroll in the installment plan.
- Forms of Payment
We accept credit card payments. Hope College has selected a third-party company that is PCI-certified to process credit card payments on our behalf. The fee is 2.75% of the amount charged and was determined by the third-party service provider as the cost of providing the service. Fees paid on the credit card transaction are collected by the third party processor for this service.
Electronic checks are accepted as payment. Enter the routing number and account number from your checking account in the online payment system.
Cash payments are accepted at Business Services.
You may pay by check or money order at Business Services. All payments that are returned by the bank are subject to a $10 returned check fee. When mailing your payment, please print out the Statement of Account and return it with the payment to:
Hope College Business Services
100 East 8th Street, Suite 280
Holland, MI 49423
If you are unable to send a copy of the statement with your payment, please write the student name and student ID on the check or money order.
Wire payments to Hope College using the information below.
Receiving Bank: PNC Bank, 171 Monroe Avenue NW, Grand Rapids, MI 49503
Routing #: 043000096
Account #: 1029073021
PNC SWIFT CODE: PNCCUS33 (non-US banking source)
Beneficiary: Hope College, 100 East 8th Street, Suite 280, Holland, MI 49423.
Please include the student ID number and the student's name.
- Installment Plan
The Hope College installment plan allows you to pay semester expenses in five interest-free installments. The only additional cost to you is a $25 enrollment fee per semester. Enrollment begins in July after you receive your initial e-bill. The option to enroll is an online process.
- An e-bill is available for viewing at the beginning of each month. Each student and authorized user will be notified by email.
- Payment for that month is established. Changes occurring within that month will not change the current payment due. Account changes (charges or credits) will affect only future installments. If the reduction or increase in payment would be significant, please call our office and we can make the adjustment for you.
- Auto-payments are also available at no additional cost.
- Fall Semester: Enroll after viewing your July e-bill. The first payment is due July 30th and the final payment is due on November 30.
- Spring Semester: Enroll after viewing your December e-bill. The first payment is due on December 31st and the final payment is due on April 30.
Anderson-Werkman Center100 East 8th StreetSuite 280Holland, MI 49423