Ombuds & Informal Resolution

Having an informal platform where students, staff and faculty can share their experiences and concerns in a confidential setting will help foster a culture of belonging, understanding and grace, give voice to all members of our community and create a culture of mutual support.

Ombuds Standards of Practice

Adapted from International Ombudsman Association Standards of Practice

Independence

• The services of the ombuds role are conducted separately from management processes
• The ombuds role has direct access to senior leadership, however: 
  • Leadership doesn’t have access to confidential information about visitors to the ombuds
  • Leadership doesn’t direct the ombuds’ work

Neutrality & Impartiality

• The ombuds role tries to understand and help to communicate the rights and interests of everyone
• Therefore, the role of the ombuds does not advocate for particular persons, take sides or try to help anyone “win” or “lose” in a given situation

Confidentiality

• Visits to the ombuds are kept confidential
• If you ask or give your permission, the ombuds can contact other specific individuals on your behalf
• Confidentiality is exempted when there is imminent risk of serious harm to yourself or others

Informality

• The ombuds is not a formal complaint role
• The ombuds is an alternative to formal processes or a place where you can help determine next steps or explore your options
• Use of ombuds services is completely voluntary
• The ombuds doesn’t determine fault, conduct investigations or compel anyone in any way

If you would like to set up an appointment with a person in the ombuds role, please fill out the Ombuds & Informal Resolution Form.