Our goal is to come alongside you and your technology to enable you to do your best work. CIT is here to help.
We have answers to all of your technology questions. Stop by CIT during business hours, or take a look at some of our quick resources.
Issues with Facetime Calls
We've received reports from members of the Hope community having issues placing Facetime video and audio calls on our network. We've been working with Apple since early 2017 on this issue, but so far, they haven't been able to fix the problem. For now, CIT suggests using an alternative such as Google Hangouts, Skype, Facebook Messenger, or Duo.
We've been receiving more reports than usual of bad cellular call quality on campus, particularly for @Verizon customers. While that's out of our control, some have been having better quality calls by going into their settings and disabling VoLTE. 📲— Hope College CIT (@HopeCIT) November 20, 2018
- Wi-Fi PASSWORD
- PERSONAL COMPUTER REPAIR
Are you getting a lot of pop-ups lately? Is your computer running slow? Macbook giving you a sad face? We can help! While we can't promise that we can fix every issue, we have trained staff on hand for you.
Diagnosis and minor fix-ups are free to all Hope College staff and students.
Computer drop off hours are during CIT's regular business hours which are Monday–Friday, 8 a.m. to 5 p.m. Diagnosis and repair times vary depending on the time of the year.
- FREE MICROSOFT OFFICE
Microsoft will allow you to use a copy of Office for free as long as you're affiliated with Hope College. For more information about the program, sign up with your @hope.edu email address here:
Office 365 is Microsoft's subscription program that includes both the desktop Office programs that you know and love, and online Office (similar to Google Docs).
The desktop versions of Office are available for Windows PCs and macOS computers. The online version of Office 365 works in the web browser on any computer, including Google Chromebooks.
- ANTIVIRUS SOFTWARE
New PCs usually come with a free trial of antivirus. When that trial runs out, you should either pay to continue the subscription or uninstall it and use a free antivirus from Microsoft.
Windows 7 has a free antivirus available called Microsoft Security Essentials. If it's not already on your computer, you can download it from Microsoft's website.
Windows 8 and 10 have built-in antivirus called Windows Defender. We recommend using this. Windows Defender will activate automatically when you remove any other antivirus programs.
- CAMPUS PRINTING
Every residence hall on campus has a small computer lab and accompanying printer in the basement. You are free to print black-and-white documents responsibly from the lab computers, or add your lab printer to your personal computer.
The library offers high-speed printing on the 1st and 2nd floor. You are free to print black-and-white documents responsibly from the library computers, or add the library printers to your personal computer.
The Library Techlab
If you need more than simple black-and-white copies, stop by the Library Techlab. They can help you with color copies, special paper, lamination, poster printing and much more!
Print and Mail Services
- DEVICES THAT WORK ON OUR NETWORK
Looking to see if your smart devices will work on Hope College's network?
- GRADUATING STUDENTS
Email accounts are provided for current Hope College students only. Find out how to transfer your Hope emails, documents, and more to your personal accounts.
Communication from CIT will always be signed by an employee's name. CIT will never ask for your password to keep your account active or to increase your email storage space.
CIT is open Monday–Friday,
8 a.m.–5 p.m.
Durfee Hall110 East 10th StreetHolland, MI 49423