/ Computing and Information Technology

Campus Phones

Hope’s campus phones are powered by a hybrid VoIP and Analog system. Here's everything you need to know!

The Phones

Regular Single-Line Phones
The vast majority of users on campus use a stanard analog phone line desk phone. Standard dialing procedures apply, detailed below.
VoIP Single-Line Phones
A small desk phone with the numbers under the headset

Some places on campus are hard to reach with traditional phone lines, such as the Plaza on 8th Street. These places use this phone, the Mitel 5304. Caller ID works for all incoming phone numbers, both internal and external. For now, internal calls will almost always show an extension. In the future, this may change to show a name. This phone also has two buttons that you can program to be custom speed dials.

VoIP Multi-Line Phones

A desk phone with a small screenA desk phone with a small screen and lots of buttons on the right side

Users with multi-line phones use the Mitel 6920. Departments that keep track of lots of phone numbers may have also received a "sidecar", which has an additional 28 buttons and attaches to the right of the phone.

Printable Cheat Sheet for the Mitel 6920 without Sidecar 

Printable Cheat Sheet for the Mitel 6920 with Sidecar 

Mitel 6920 Additional Instructions 

Request a Change to Your Line Appearances 

The Voicemail System

If you haven't yet, set up your greeting. Dial 7300 to get started. The default passcode is 1111, which you will be prompted to change during setup.

To check voicemail for your number from on-campus: Press the voicemail button if you have one, or dial 7300

To set up or check voicemail for a different number from on campus: Dial 7300 and when the voice starts speaking, press the * key, enter the extension you want to check, and press * again.

To check voicemail from off-campus: Dial 616.395.7300 and enter the extension you want to check, when your voicemail starts speaking press the * key, then enter your security code.

Note: If the number rings and never gets to voicemail, we may not have correctly set up voicemail box for that extension. Contact cit@hope.edu and let us know which extension needs a voicemail box.

Printable Voicemail Cheat Sheet Card 

Dialing a Number

You can always dial 0 for the Hope College operator. For emergency calls, Dial 911 or 7770 for Campus Safety assistance.

ON-CAMPUS

To make a call to a Hope College campus extension (2xxx, 4xxx, 6xxx, 7xxx):

  • Dial the four-digit extension

For emergency calls: Dial 911 or 7770 for Campus Safety assistance.

LOCAL AND NATIONAL
  • Dial 8 + 1 + the ten-digit phone number. No authorization codes are necessary for calls made anywhere in the United States.
INTERNATIONAL

International calls require a one-time authorization code. Contact cit@hope.edu (x7670) at least one day in advance of your call for your authorization code.

  • Dial ## + Your authorization code + 8 + 011 + Country Code + City Code + phone number + #

 

Advanced Dialing Features

Single-line phone users may find these features especially useful.

CALL HOLD
  • Press the Flash button and you'll receive an interrupted dial tone
  • Dial *6, but do not hang up the phone
  • To reconnect, press the Flash button again or replace the handset and the phone will ring to reconnect you
CONSULTATION HOLD

This allows you to consult privately with a second party while the original party is holding.

  • Press the Flash button and you'll receive an interrupted dial tone
  • Dial the extension number of the person with whom you wish to consult
  • When the conversation is completed, the called extension hangs up and the original call is automatically reconnected
CALL TRANSFER
  • Press the Flash button and you'll receive an interrupted dial tone
  • Dial the extension number
  • Replace the handset
  • If unable to transfer, press the Flash button and you'll be reconnected with the original call
CONFERENCE CALL
  • Press the Flash button
  • Dial the second party
  • After the second party has answered, press the Flash button and a 3-party conference is established
CALL PARKING
  • Press the Flash button and you'll receive an interrupted dial tone
  • Dial *7 and the party will be parked at this extension
  • Replace the handset

To retrieve the parked call from this extension:

  • Lift the handset
  • Dial #7
  • Parked call is connected

To retrieve a parked call from another extension:

  • Lift handset at the remote location
  • Dial #8 and original extension number
  • Parked call is connected
CALL PICKUP

This allows you to answer a ringing phone at another extension within your area. This must be set up by CIT.

  • Lift the handset
  • Dial *4 (or #4 and the ringing extension number)
  • The call is connected to your phone
CALL FORWARDING
  • Forward Busy: To forward your calls when your line is busy, pick up the receiver, dial  *1 + number you wish to forward to as if you were calling the number from your office.  
    • Examples
        • Forward to campus voicemail: *1-7300
        • Forward to another phone: *1-8-1-XXX-XXX-XXXX (area code and number) and hang up.
  • To cancel, pick the receiver and press #1.

  • Forward No-Answer: To forward your calls when you do not answer, pick up the receiver, dial  *2 + number you wish to forward to as if you were calling the number from your office.  
    • Examples
      • Forward to voicemail: *2-7300
      • Forward to another phone: *2-8-1-XXX-XXX-XXXX (area code and number) and hang up.
  • To cancel, pick the receiver and press #2.
  • Forward All: To forward all of your calls, pick up the receiver, dial *3 + number you wish to forward to as if you are calling the number from your office.
    • Examples
      • Forward to voicemail: *3-7300
      • Forward to another phone: *3-8-1-XXX-XXX-XXXX (area code and number) and hang up.
  • To cancel, pick the receiver and press #3.