/ Computing and Information Technology

Phones

Faculty and staff desk phones have a lot of features hidden behind those 12 buttons.

Voicemail

First-Time Setup

To create your voice mail box, dial 3500 from your office telephone and answer Sandi's questions.

Once created, you need to set up your phone to forward missed calls to voicemail.

  • To forward your calls to VM when your line is busy, pick up the receiver, dial *13500, and hang up. To cancel, pick up and press #1.
  • To forward your calls to VM when you do not answer, pick up the receiver, dial *23500, and hang up. To cancel, pick up and press #2.
  • To forward all of your calls to VM (and have your phone not ring), pick up the receiver, dial *33500, and hang up. This option is sometimes used at night or when you do not wish to be interrupted. To cancel, pick up and press #3.

Using Voicemail

Remember: 1 for "yes" and 2 for "no."

You must archive any messages you wish to keep. All other non-archived messages will be deleted at midnight of the same day.

FROM YOUR OWN PHONE

Dial 3500 and follow the prompting

FROM AN ON-CAMPUS PHONE
  • Dial 7300.
  • Wait for the system to answer.
  • Enter #9 and your phone extension as the voice speaks.
  • Enter your own security code and access your voice mail box.
FROM AN OFF-CAMPUS PHONE
  • Dial 616.395.7300.
  • Wait for the system to answer.
  • Enter #9 and your phone extension as the voice speaks.
  • Enter your own security code and access your voice mail box.

Dialing Procedures

INFORMATION CALLS
  • Dial 0 for the Hope College operator.

For emergency calls: Dial 911 or 7770 for Campus Safety assistance.

ON-CAMPUS CALLS

To make a call to a Hope College campus extension (2xxx, 4xxx, 6xxx, 7xxx):

  • Dial the four digit extension.

For emergency calls: Dial 911 or 7770 for Campus Safety assistance.

LOCAL CALLS
  • Dial 8, wait for dial tone.
  • Dial the seven digit phone number.
LONG DISTANCE CALL (WITHIN UNITED STATES)
Toll Free (800) Numbers
  • Dial 8, wait for dial tone.
  • Dial 1 + 800 + seven digit number.
  • These calls will not be billed to your account. They are toll free.
Using a Hope College Authorization Code (Faculty and Staff)
  • Dial 8, wait for dial tone.
  • Dial 1 + the area code and the seven digit number.
  • Wait for an interrupted tone. Immediately dial your authorization code while the tone is sounding.
  • These calls will be billed to your authorization code account.
Using a Calling Card
  • Dial 8, wait for dial tone.
  • Dial the access phone number provided by the calling card vendor.
  • Follow the instructions on the calling card.
  • These calls will be billed by your calling card company.
MAKING AN INTERNATIONAL CALL
Using a Hope College Authorization Code (Faculty and Staff)
  • Dial 8, wait for dial tone.
  • After receiving dial tone dial 011 + Country Code + City Code + Phone Number + # (You must put the "#" after the local number).
  • Wait for an interrupted tone. Immediately dial your authorization code while the tone is sounding.
  • Wait at least 45 seconds for the ringing to start.
  • These calls will be billed to your authorization code account.
USING A CALLING CARD
  • Dial 8, wait for dial tone.
  • Dial the access phone number provided by the calling card vendor.
  • Follow the instructions on the calling card.
  • These calls will be billed by your calling card company.

Using Your Single-Line Phone

CALL HOLD
  • Press the Flash button and you'll receive an interrupted dial tone.
  • Dial *6, but do not hang up the phone.
  • To reconnect, press the Flash button again or replace the handset and the phone will ring to reconnect you.
CONSULTATION HOLD

This allows you to consult privately with a second party while the original party is holding.

  • Press the Flash button and you'll receive an interrupted dial tone
  • Dial the extension number of the person with whom you wish to consult
  • When the conversation is completed, the called extension hangs up and the original call is automatically reconnected
CALL TRANSFER
  • Press the Flash button and you'll receive an interrupted dial tone.
  • Dial the extension number.
  • Replace the handset.
  • If unable to transfer, press the Flash button and you'll be reconnected with the original call.
CONFERENCE CALL
  • Press the Flash button.
  • Dial the second party.
  • After the second party has answered, press the Flash button and a 3-party conference is established.
CALL PARKING
  • Press the Flash button and you'll receive an interrupted dial tone.
  • Dial *7 and the party will be parked at this extension.
  • Replace the handset.

To retrieve the parked call from this extension:

  • Lift the handset.
  • Dial #7.
  • Parked call is connected.

To retrieve a parked call from another extension:

  • Lift handset at the remote location.
  • Dial #8 and original extension number.
  • Parked call is connected.
CALL BACK
  • Upon encountering a busy tone, press the Flash button.
  • Dial *5 and you'll receive a service set tone.
  • Replace the handset.
  • When called extension becomes idle, your telephone will ring.
  • Lift the handset.

To cancel a call back:

  • Lift the handset.
  • Dial #5 and you'll receive a service set tone.
  • Replace the handset.
CALL PICKUP

This allows you to answer a ringing phone at another extension within your area.

  • Lift the handset.
  • Dial *4.
  • The call is connected to your phone.
DIRECTED CALL PICKUP

To answer a specific ringing phone:

  • Lift the handset.
  • Dial #4 and the ringing extension number.
  • The incoming call is connected to your extension.
CALL FORWARD (ALL CALLS)
  • Lift the handset.
  • Dial *3 and you'll receive an interrupted dial tone.
  • Dial extension number where calls are to forward and you'll receive a service set tone.
  • Replace the handset.

To cancel call forward:

  • Lift the handset.
  • Dial #3 and you'll receive a service set tone.
  • Replace the handset.

Using Your Multiple-Line Phone

RECEIVING INCOMING CALLS
  • Lift the handset.
  • Press the flashing line button if the call is on a line other than the primary line.
CALL HOLD
  • Press the Hold button.
  • Replace the handset.

For exclusive hold:

  • Press the Hold button twice.
  • Replace the handset.
  • Held line will be steady at other phones where your line appears.

To reconnect a held line:

  • Lift handset.
  • Press the flashing line of the held call
CALL TRANSFER
  • Press the Transfer button and you'll receive an interrupted dial tone.
  • Dial the extension number.
  • Replace the handset.
  • If you wish to privately announce the transfer, wait until the called party answers, announce the call, then hang up.
  • If you are unable to transfer, press the Transfer button again and you will automatically be reconnected with your original party.
CONFERENCE CALL
  • Press the Transfer button.
  • Dial second party.
  • When the second party answers, press the Conference button.
CALL PARKING
  • Place the original party on hold by pressing the Transfer button and you'll receive an interrupted dial tone.
  • Dial *7 and the party will be parked at this station.
  • Replace the handset.

To retrieve the parked call from this extension:

  • Lift the handset.
  • Dial #7.
  • Parked call is connected.

To retrieve a parked call from another extension:

  • Lift handset at the remote location.
  • Dial #8 and original extension number.
  • Parked call is connected.
CALL BACK
  • Upon encountering a busy tone, press the Flash button.
  • Dial *5 and you'll receive a service set tone.
    1. If you have a Call Back button, press that instead.
  • Replace the handset.
  • When called extension becomes idle, your telephone will ring.
  • Lift the handset.

To cancel a call back:

  • Lift the handset.
  • Dial #5 and you'll receive a service set tone.
    1. If you have a Call Back button, press that instead.
  • Replace the handset.
CALL PICKUP

This allows you to answer a ringing phone at another extension within your area.

  • Lift the handset.
  • Press the Pick button or Dial *4.
  • The call is connected to your phone.
DIRECTED CALL PICKUP

To answer a specific ringing phone:

  • Lift the handset.
  • Dial #4 and the ringing extension number.
  • The incoming call is connected to your extension.
CALL FORWARD (ALL CALLS)
  • Lift the handset.
  • Press the FWD/ALL button or dial *3 and you'll receive an interrupted dial tone.
  • Dial extension number where calls are to forward and you'll receive a service set tone.
  • Replace the handset.

To cancel call forward:

  • Lift the handset.
  • Dial #3 and you'll receive a service set tone.
  • Replace the handset.